Ineffective Govt machinery???

I refer to the letter Bureau urged to do own probe on environmental complaints! in which it was stated that the Public Complaints Bureau's " over-reliance on feedback from government agencies that it is investigating can undermine its ability to resolve recurring problems of over-development in Cameron Highlands..." I feel that the Bureau is trying to do its best in most instances, and in my experience writing to the Bureau, I observe that it has been proactive. However, I do agree with the writer that just writing to the departments concerned regarding the public complaints, and waiting for their replies, is not the best way to deal with most Government departments and authorities. In my experience, most of our letters that are written to the management (email addresses that are listed in the PM's website) have been returned with the message "mailbox full" or "non existing address"! In some cases, replies to our email enquiries are answered by the secretary, or the driver. However, most of the time, it's a great silence. It shows up the general "couldn't care less" attitude of the officials who are in charge of the various departments and functions. To address the problem, and to ensure the efficacy of the PCB, it is suggested that the PCB be required to made mandatory reports to a Sub-Committee in the Parliament, similar to the Public Accounts Committee(PAC) on a regular basis. Such accountability would make its role more effective.