Apathy over death at airport,

Dear Editors,
Reading this letter from ANN MAURITIA D’CRUZ, >>Apathy over death at airport, it is obvious that the aircraft personnel and the airport authorities, either have no Standard Operating Procedures (SOP) to deal with such emergencies, or, the staff have never been trained on them at all. It's really noble to make sure 'everyone can fly', but should we treat everyone who flies like rubbish?

It must be really traumatic for the relatives to see their loved ones lying still and cold like some abandoned baggage, covered with Today's newspapers, and after reading the last poser from the anguished writer, "..The plane arrived late and as such had to be parked at the departure terminal. It was a very long distance for my friend and her husband to walk. Why was there no assistance provided for the elderly? ..",  I have the sick feeling that maybe, just maybe, if the plane had not needed to turn around quickly to  make more money, and if the plane had parked nearer to the gate, OR if there were aerobridges, there would have been a happy ending for the family.

Corporations that treat their customers like commodities or baggage, are corporations operating without a soul, irregardless what they twitter to the contrary. It's sad to be old, and to have to travel 'budget.'