It's very interesting to read these reports 'side by side', Public service a letdown and Pemandu to review all public feedback.
In the first report, a letter to the Star written by TAN SRI RAMON NAVARATMAN Chairman, Asli Center of Public Policy Studies it was reported that "despite all the good government efforts to transform our country and
society, to reach developed economy status by 2020, about 45% or nearly
half our public complaints end up with bad results!"
The
second report, however gave an ironic twist to the fact, and would seem
to me to be a fabricated report of Pemandu to the public. In fact, if
you read ALL of Pemandu's public presentations, there is never
any negative report of any Government functions at all. Even when the
public live in fear due to increasingly aggressive crimes being
committed on them, Pemandu says it's only a 'perception'.
Who is telling the truth then? For me, it has to be the Public Complaints Bureau.
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